سياسة الاسترداد

Noritales Refund Policy

Last updated: October 23, 2026
Operator: Noriloop LLC, New Mexico, United States
Service: Noritales — https://noritales.com

This Refund Policy explains the cancellation and refund rules for subscriptions and digital products purchased through Noritales.

Noritales is operated by Noriloop LLC. Purchases made through the Noritales website are sold by Noriloop LLC and processed by our payment processor, Stripe.

Nothing in this policy limits any mandatory consumer right available under the laws of your country or region. If applicable law provides you with greater rights than this policy, those greater rights will apply.

1. Our 30-Day Refund Commitment

We want customers to be comfortable trying Noritales.

For eligible purchases made through the Noritales website, you may request a refund within 30 days of the original transaction date.

This 30-day policy is an additional customer-friendly policy offered by Noritales and does not replace any longer or stronger rights that may apply under consumer protection law.

Refund requests are reviewed fairly and in good faith.

2. Subscriptions

Noritales may offer monthly, annual, or other recurring subscription plans.

Subscriptions automatically renew unless canceled before the next renewal date, as disclosed during checkout.

You may cancel your subscription at any time. Cancellation stops future renewals but does not automatically refund previous payments.

First subscription payment

You may request a refund of your initial subscription payment within 30 days of purchase.

If a refund is approved, access to the refunded subscription or associated paid benefits may end when the refund is processed.

Subscription renewals

If you did not intend for a subscription to renew, contact us at support@noritales.com as soon as possible.

Requests relating to a renewal payment will be considered in accordance with:

• this Refund Policy;
• the circumstances of the request; and
• any mandatory consumer protection rights that apply to you.

Where applicable law grants a right to refund a renewal payment, that right will be honored.

3. One-Time Digital Purchases

Noritales may offer one-time digital purchases, including:

• personalized stories;
• custom story generation;
• audiobook generation;
• premium digital content;
• additional personalization features; and
• other digital products identified at checkout.

For eligible one-time purchases, you may request a refund within 30 days of the transaction date.

Because some products are personalized or generated specifically for the customer, we may take into account whether production has already begun or the digital product has already been substantially delivered or consumed.

However, nothing in this section removes any statutory withdrawal, cancellation, refund, or conformity rights that cannot legally be waived.

4. Personalized and Generated Content

If a personalized story, audiobook, illustration, or other generated product has a material technical problem, we will first try to resolve the issue promptly.

Depending on the circumstances, we may offer one or more of the following:

• regeneration of the affected content;
• correction or replacement;
• account credit where appropriate;
• a partial refund; or
• a full refund.

Examples of issues that may qualify for remediation include:

• a purchased product failing to generate;
• a file being materially corrupted or inaccessible;
• significant audio generation failure;
• substantial content generation errors that prevent reasonable use of the purchased product; or
• a digital product being materially different from the product description.

Minor stylistic preferences, subjective dissatisfaction with creative output, or small differences in narration or generated wording may not always qualify as a product defect, but customers may still request a refund under the 30-day policy described above.

5. Duplicate or Accidental Purchases

If you believe you were charged twice for the same purchase or made an accidental duplicate purchase, contact us at support@noritales.com promptly.

Verified duplicate transactions will normally be refunded.

6. Unauthorized or Fraudulent Transactions

If you believe a payment was made without your authorization, contact us at support@noritales.com and your card issuer immediately.

We may request reasonable information needed to investigate the transaction and protect the account.

Refunds may be declined where there is evidence of:

• refund abuse;
• fraudulent activity;
• manipulation of payment systems;
• repeated misuse of promotional offers; or
• other abusive conduct.

This does not limit legitimate rights relating to unauthorized transactions under applicable law.

7. Statutory Withdrawal and Consumer Rights

Consumers in some countries have statutory rights to cancel or withdraw from digital purchases within a specified period.

For example, statutory withdrawal or cancellation rights may apply to consumers in the European Union, European Economic Area, United Kingdom, Switzerland, Turkey, Israel, South Korea, Brazil, China, Canada, and Singapore.

The exact right and applicable time period depend on your country, the product, whether digital delivery has begun, and applicable law.

Where mandatory consumer law gives you greater protection than this Refund Policy, the mandatory legal right will apply.

8. Digital Content and Immediate Delivery

Some Noritales products are delivered or generated shortly after purchase.

By completing a purchase, you may request or authorize us to begin providing the digital service before the end of any statutory withdrawal period.

In some jurisdictions, beginning delivery of digital content with the customer's express consent may affect a statutory right of withdrawal.

Any such effect applies only where permitted by law and where the legally required consent or acknowledgement has been obtained.

9. How to Request a Refund

Refund requests can be sent to support@noritales.com.

You may also use the support or contact method shown on https://noritales.com.

When requesting a refund, please provide:

• the email address used for the purchase;
• the transaction or order number, if available;
• the product or subscription name;
• the date of purchase; and
• a brief explanation of the reason for the request.

Please do not send full payment card numbers or other unnecessary sensitive financial information.

Approved refunds are issued by Noriloop LLC through our payment processor, Stripe.

10. Refund Method and Processing Time

Approved refunds are generally returned to the original payment method used for the transaction.

The time required for the refund to appear depends on the payment method, bank, card issuer, and payment network.

For card payments, refunds commonly take approximately 5–10 business days to appear after processing, although individual banks may take longer.

Other payment methods may have different processing times.

11. Effect of a Refund

If a full refund is issued:

• access to the refunded product or paid feature may be removed;
• the related subscription may be canceled where applicable;
• unused benefits associated solely with the refunded purchase may expire; and
• downloaded or offline copies may no longer be licensed for continued use where technically and legally applicable.

A partial refund may result in an adjustment to the relevant service or account benefits.

12. Cancellation Without a Refund

You may cancel a recurring subscription at any time to prevent future renewals.

If you cancel without requesting or receiving a refund, you will generally retain access to the paid subscription until the end of the current billing period, unless otherwise stated during cancellation or required by law.

Deleting an account or uninstalling an application does not by itself cancel an active subscription.

13. Promotional Offers and Credits

Promotional credits, complimentary benefits, trial features, or non-cash account credits generally have no cash value and are not refundable unless required by law.

If a paid transaction includes a promotional discount, any approved refund will normally be based on the amount actually paid.

14. Chargebacks

We encourage customers to contact Noritales at support@noritales.com before initiating a chargeback so that we have an opportunity to resolve the issue.

A chargeback does not create an additional entitlement to a refund.

Where a chargeback is initiated, we may temporarily restrict access to the associated product while the dispute is investigated.

Fraudulent or abusive chargebacks may result in account restrictions, subject to applicable law.

15. Changes to This Policy

We may update this Refund Policy to reflect changes to our products, our payment processes, consumer protection laws, or our business practices.

The current version will be published on the Noritales website together with its effective date.

Changes will not reduce mandatory rights that applied to a transaction when it was made.

16. Contact

Noritales is operated by:

Noriloop LLC
New Mexico, United States
Website: https://noritales.com

For product-related questions, use the support or contact method displayed on the Noritales website.

For billing, subscription, transaction, or refund assistance, contact support@noritales.com.

This policy should be read together with the Noritales Terms of Service, and the Noritales Privacy Policy.